ZaraStudio licenses are not activated with passwords, but they require a USB dongle that must be connected for the software to work. Therefore, it cannot be downloaded and you will have to wait for a physical package to arrive to be able to use the application. This package contains an installation CD, a USB key and the user manual.
Once the order has been confirmed and the payment received, the package will be sent through de courier company TNT within 1 to 3 business days. In exceptional situations, like summer vacation, this deadline could increase. Once the package is sent, delivery usually takes between one day (for Spain and some European cities) and one week. Orders cannot be cancelled for a delay in the delivery.
Furthermore, take into account that purchases made from countries outside the European Union may be subject to customs duties or taxes that must be paid on delivery. This is beyond our control, so we cannot estimate how much these duties will be.
Our software has a free version with no time limitations. Therefore, returns of already licensed products are not accepted.
According to the Retail Trade Organization Act 7/1996, article 45.3, subsequently amended between 1999 and 2007 by various laws and decrees, it is established that the right of withdrawal will not be applicable, unless otherwise agreed, to contracts for the supply of sound or video recordings, discs, and computer programs that have been unsealed by the consumer, as well as computer files supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
Each ZaraStudio license can be executed in one computer only, though it can be transferred to another machine at any moment by moving the USB dongle. If you want to run ZaraStudio in several computers at a time, ask us for special prices for additional USB dongles.
Unless otherwise agreed, support is done by e-mail only. If you need phone support, please, contact us before purchasing.