ZaraStudio licenses are not activated with passwords; instead, they require a USB dongle that must be connected for the software to function. Therefore, it cannot be downloaded, and you will have to wait for a physical package to arrive in order to use the application. This package contains an installation CD, a USB key, and the user manual.
Once the order has been confirmed and payment received, the package will be shipped via the courier company UPS or TNT within 1 to 3 business days. In exceptional situations, such as summer holidays, this timeframe may be extended. Once the package is shipped, delivery usually takes between one day (for Spain and some European cities) and one week. Orders cannot be canceled due to delivery delays.
Please also note that purchases made from countries outside the European Union may be subject to customs duties or taxes payable upon delivery. This is beyond our control, so we cannot estimate the amount of such charges.
Our software has a free version with no time limitations. Therefore, returns of already licensed products are not accepted.
According to the Retail Trade Organization Act 7/1996, article 45.3—subsequently amended between 1999 and 2007 by various laws and decrees—it is established that the right of withdrawal does not apply, unless otherwise agreed, to contracts for the supply of audio or video recordings, discs, and computer programs that have been unsealed by the consumer, as well as computer files supplied electronically that are capable of being downloaded or reproduced immediately for permanent use.
Each ZaraStudio license can be used on one computer only, although it can be transferred to another machine at any time by moving the USB dongle. If you wish to run ZaraStudio on multiple computers simultaneously, please contact us for special pricing on additional USB dongles.
Unless otherwise agreed, support is provided by email only. If you require phone support, please contact us before making your purchase.